Ensure that you are using the proper networking cable. How does HP install software and gather data? If your PC has an older network card that is not plug-and-play compliant, the network card software is probably on a separate disk. It normally takes 3 to 5 working days for delivery in Europe. If prompted to insert the Windows CD in a drive because cabinet or.

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Connection problems with networ broadband connection cause the following messages to appear in Windows Vista and Internet Explorer:. Install a new network card desktop computer or a new network PCMCIA card notebook computer per the card manufacturers’ suggestions. We are also an Apple Authorised Service Provider.

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Continue to the next step: Uninstalling and reinstalling the network adapter software There may be an issue with the network adapter. If the PC is still are unable to connect, continue using these instructions.

All items are despatched only from Monday to Friday. If the PC cannot connect, continue using these steps. Please note, if the item you received is damaged then you must contact us within neywork hours.

PCs with Windows 98 and Me may need to be restarted more than once. Get the item you ordered or your money back. Read the information on the screen and click the Reset button in the new window.


A hardware device, such as cable or DSL modem, is needed for wired access. If one is available, download and install the latest update for the network hardware that you use. Try connecting to the Internet. Right-click the name of the Network Adapter and select Uninstall. Either remove the dial-up connection or configure your browser to not use the dial up connection. Javascript is disabled in this browser.

If you are using a browser other than Internet Explorer, such as Opera or Compqq, refer to its documentation to disable proxy usage and enable a direct or automatic connection to the Internet. To fix this problem you may need to scan and remove spyware programs, and uninstall any recently installed adware or browser add-ins.

This minimizes any problems that may require resetting the modem. If Internet Explorer cannot display a Web page or the computer attempts to dial a connectionthis indicates a broadband connection problem exists.

Click OKand OK to close the window. The ISP should have provided critical information and hardware needed to setup your account:. Use the following steps:.


HP and Compaq Desktop PCs – Resolving Broadband Internet Connection Problems (Windows Vista)

The customer will be responsible without any exception for all return shipping charges. Reset the Internet settings To prepare Windows for troubleshooting and to resolve most problems related to Internet browsing, reset the Internet settings as follows:.

Software drivers and supportive files may be missing or corrupted. Unplug all cables from the computer, except for the power, mouse, keyboard, and monitor. Please try again shortly. At the command prompt enter the following text: Use HP Hardware Diagnostics to check the network v6530 for possible problems.

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Please enter up to 7 characters for the postcode. Restart the computer and try connecting to the Internet again. We repair Apple laptops and iMacs under Apple warranty and out of Apple warranty. For additional information, see the Global Shipping Programme compas and conditions – opens in a new window or tab.